Ian Stephens
Be Inspired and Equipped

'NOW' centred Customer Service - The Weapon of Choice.

Ian Stephens is author of three books and is currently finishing 'NOW' Centred Customer Service, the new science of customer engagement. This powerful and entertaining presentation highlights the immutable principles which underpin success in the customer service world.

Jam packed with laws, tips, skills and practical tools, the content of each talk is tailored to each individual brief, but can include messages/content such as:

• The 7 immutable principles and tools which underpin any customer service ethos
• Proven Customer Service Strategies and tools used consistently by high achieving individuals and companies
• A mind-blowing shift in thinking when it comes to being customer focused
• 'How to' tools which go beyond just the theory
• A recipe to ensure clients become addicted to your service or products